How do I rent the bike?
To start a rental, tap the "Unlock" button in the app and scan the QR code on the top of the bike. Follow the instructions on screen, and the ChargeLock cable from the station will automatically disengage. Pull the ChargeLock cable free from the bike and start riding.
The bike's electric motor will provide added boost when you pedal.
The bike's electric motor will provide added boost when you pedal.
How do I end the rental?
The bike must be returned to the station where it was rented in order to end the rental. You cannot return it to a different station, or leave it at any other location.
To end your rental, take the ChargeLock cable from the station and plug it into the port on the bike as shown below. Push it in firmly to ensure the lock is engaged.
Check the app to confirm that the rental has ended. It may take a moment for the app to verify the rental. If it does not end, try again to firm push the ChargeLock cable into the lock.
To end your rental, take the ChargeLock cable from the station and plug it into the port on the bike as shown below. Push it in firmly to ensure the lock is engaged.
Check the app to confirm that the rental has ended. It may take a moment for the app to verify the rental. If it does not end, try again to firm push the ChargeLock cable into the lock.
Can I lock the bike mid-rental?
If you'd like to stop during your ride and lock the bike, you can use the built-in cable lock.
Locate a bike rack or a secure pole and position the bike next to it.
The cable lock is located on the left side of the bike's basket. Pull the cable end out from the cable holder, wrap it around the rack or pole, and insert it into the lock port. Push it in until you hear a "click".
Locate a bike rack or a secure pole and position the bike next to it.
The cable lock is located on the left side of the bike's basket. Pull the cable end out from the cable holder, wrap it around the rack or pole, and insert it into the lock port. Push it in until you hear a "click".
Give the cable a tug to make sure it is engaged, and be sure your bike is not blocking the sidewalk. It will remain rented awaiting your return trip to the station.
In order to UNLOCK it and continue your ride, tap the “Unlock” button on the app's main screen. You will hear a "click" and the on-board lock will disengage. Pull the cable out of the lock port, and insert the cable into the cable holder for storage. Ensure the cable is fully secured in the holder before riding.
In order to UNLOCK it and continue your ride, tap the “Unlock” button on the app's main screen. You will hear a "click" and the on-board lock will disengage. Pull the cable out of the lock port, and insert the cable into the cable holder for storage. Ensure the cable is fully secured in the holder before riding.
How much does it cost?
Pricing can vary by station so be sure to check the station details in the app. Standard pricing is as follows.
Pay as You Go: $1 to start + $0.15/minute, with a maximum charge of $12 per rental per day.
Daily: $12 for an all day rental, allowing a round trip commute.
Discount: Income qualified users can apply to receive a discounted rate of $1 for an all day rental. To apply, tap the 'Wallet' in the app menu, then tap 'Survey'.
Pay as You Go: $1 to start + $0.15/minute, with a maximum charge of $12 per rental per day.
Daily: $12 for an all day rental, allowing a round trip commute.
Discount: Income qualified users can apply to receive a discounted rate of $1 for an all day rental. To apply, tap the 'Wallet' in the app menu, then tap 'Survey'.
How long is my rental for?
While shorter trips are possible, Metro Mobility e-bikes are intended for commuting and rentals are typically all-day. That way, you know that your bike will be there waiting when you get out of work, for a low stress, traffic-free ride home.
Check station details in the app’s map view to find hours for each location.
Check station details in the app’s map view to find hours for each location.
If I'm commuting, where do I leave the bike while at work?
The bike can be locked to any standard bike rack or pole using the built-in cable lock. It remains rented until you return to the original station. Please be sure it is secure and not blocking sidewalks or roads.
See above "Can I lock the bike mid-rental?" for instructions for using the cable lock.
See above "Can I lock the bike mid-rental?" for instructions for using the cable lock.
My bike turned off. How do I turn it back on?
If a bike is left unlocked and unmoving for an extended period of time, the lights and drive system will turn off automatically.
To turn the bike back on, first plug the cable lock on the basket into the lock port. This will activate the "Unlock" button in the app.
Next, tap the "Unlock" button. The bike will turn on and the cable lock will be ejected.
To turn the bike back on, first plug the cable lock on the basket into the lock port. This will activate the "Unlock" button in the app.
Next, tap the "Unlock" button. The bike will turn on and the cable lock will be ejected.